OmniDesk by AKA 360°
A specialized SaaS repair-service management and customer tracking solution engineered for service centers, technical repair facilities, and maintenance operations. OmniDesk digitizes job ticketing, spare parts tracking, technician workflows, and provides customers with real-time status updates via SMS and WhatsApp.
Key Features & Functional Modules
Digital job cards with barcode tagging and customer intake fault logging
Real-time customer tracking portal with automated SMS/WhatsApp alerts
Technician workbench for task dispatching and repair duration timers
Spare parts inventory sync, serial number tracking, and warranty claim management
Role-based management analytics dashboards with financial settlement reporting
Enterprise Deployment & Compliance
Available as secure managed cloud SaaS or private VPC deployment. Full data encryption in transit and at rest, role-based permission boundaries, and strict enterprise security governance.
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